Let me start by saying that I have had my 2009 Jaguar XF serviced at European Auto Motors in the past. I found the the service to be consistent, fair and communication from Johnathan, the owner, was a BIG + for me and also was the reason I took it back to get some repairs done. Those repairs were for a new AC compressor, repair/replace a touch dome light that would randomly come on; check issue why my battery would drain; look into why my screen would flash on & off and lastly provide estimate on replacing two of my sun visors. Within a day, I received a follow-up call from the very nice receptionist quoting me the repair costs for the AC. I questioned why the AC was $1000 more than the initial quote that Johnathan had given me??? I asked to speak with Johnathan to get some clarity. I asked him, was he aware that the quote was 1K higher than what HE initially quoted to me a month ago... He replied... "Do you remember what you had for dinner a week ago?" "I can't remember everything." -- Johnathan don't you log your returning clients quotes/ estimates ? That would be my expectation and also a best practice.. especially if you can't recall conversations. He then told me the reason that it was high because the initial quote was for an AFTERMARKET AC compressor.... however, during that conversation he told me that he does not use aftermarket parts?? So yes, I was very confused as a customer. The time an effort to return calls or provide updates during the 7 days my car was at the shop was one not experienced in past visits. Sadly, they did not even look into the other issues during this timeframe. I spent $700 just for them to tell me that my AC compressor was bad (that's why I brought it in). They gained $700 in exchange for loosing the trust of one customer. DISAPPOINTED.
We all due respect, this is a duplicated review from DMPM Media Group and Mr. Dawkins Vince. We already apologies for the miscommunication and inconvenience, and again we hope we can fix that in the future, but duplicated reviews are not necessary. Have a bless day.
- European Auto Motors