(Translated by Google) They charged me for a diagnosis they never performed, they told me things I already knew, they charge more than the Mercedes dealer (Original) Me cobraron por un diagnóstico que nunca hicieron, me dijeron cosas que ya sabía, cobran más que el dealer de Mercedes
We are truly sorry to hear that you were disappointed with your experience, and we sincerely regret that you feel this way. At our facility, we take great pride in providing thorough and professional diagnostic services. In your case, the requested diagnostic was indeed performed with care and precision by our certified technicians. Regarding pricing, our rates reflect the high standard of service and expertise we strive to offer every customer. While we understand the concern about cost, it's important to clarify that it's highly unlikely that a Mercedes-Benz dealership would provide the same service at a lower price—especially considering that dealerships typically do not install used parts, which was part of the service requested in your case. We would be happy to discuss your concerns further and review the services provided if you wish. Our goal is always to ensure clarity, fairness, and customer satisfaction.
- European Auto Motors